Exchange & Replacement

Shop at Veer Beauty with the assurance that if you are not completely satisfied with your purchase, we will provide you with an exchange or replacement within the guidelines outlined below. This policy applies to all purchases made with us. Our hassle-free return policy reflects our commitment to supporting you every step of the way. Exchanges are only facilitated for goods purchased through www.veerbeauty.com.

Exchange/Replacement Policy

Products can be exchanged within 7 days of purchase in case of any damage; used products may not be replaced.
The original receipt must be attached.
Products must be in their original packaging.
If the customer has received what they ordered, delivery charges will be borne by the customer.
Products purchased online can only be exchanged online.
Products must be evaluated by the QA team before an exchange can be made.
The time period for an exchange request is 5 – 7 business days.
In case of stock out, the customer must wait for the arrival of the stock, and upon agreement, we can provide online store credit.
We reserve the right to reject exchange or return requests based on the conditions.


Claims

We are here to facilitate our customers and offer claims under the following conditions:

  • No claims for exchange/replacement of products bought on the website will be catered to at any physical store carrying Veer Beauty products in any city.
  • A claim must be made within three days of the product reaching the customer.
  • Products purchased from retail stores will not be entertained at our online store for exchange or replacement.
  • The customer must send the order back to Veer Beauty for evaluation, bearing the delivery charges.
  • No claims will be accepted on products that have been previously replaced or exchanged.
  • Products damaged by the consumer will not be exchanged or replaced.
  • Any product returned without a receipt will not be catered to if the exchange request is made outside the specified time frame.
  • Products with tampered or missing serial numbers will not be entertained.
  • Items purchased on sale or other promotions are not eligible for replacement or exchange unless you have received damaged goods.
  • The lead time for a claim decision is 7 working days.
  • In the case of a legitimate claim, online store credit will be provided.
  • Online Store Credit


Online store credit will be provided in the following scenarios:

  • In case of a legitimate claim.
  • In case of exchange, if the required product is out of stock.
  • If the customer paid online and has not received the parcel.
  • If the customer has paid online but refuses to accept the product upon delivery and has requested a refund of the amount.